e*Cityruf dedicated messaging service as a reliable alert system
Alerts in the context of disruption management
Supply companies and utility companies are legally obliged to remedy a disruption in their system immediately, especially if critical infrastructures (KRITIS) are involved or if contractually defined response times must be adhered to. Of relevance here is the time from the triggering of the alarm to the arrival of the on-call team. Guaranteeing the seamless supply of the population with power, water, gas, district heating and other items and services essential for daily life requires professional disruption management. For this, reliable alerting of on-call teams is vital if the disruption is to be resolved.
Employees who are part of an on-call service need to be safely, quickly and reliably reachable while on the move. The choice and provision of suitable telecommunications systems and services for alerting on-call teams in the event of a disruption presents companies with the following major challenges::
- 1. The demands on alert systems are tough. To be able to ensure the rapid mobile availability of on-call teams in accordance with requirements, the systems need to have a high degree of safety against failure, operate largely independently of public telecommunications systems and power supplies (blackout safety) and be unaffected by external influences or events.
- 2. The simultaneous alerting of multiple on-call teams through the transmission of primary mission information from the reporting centre must be possible at any time and in any location during a deployment.
In the dynamic field between safety requirements and cost-effectiveness, it is crucial for operators of critical infrastructures in the energy, ITC, health, water, transport, finance and insurance, state and local authority management sectors, as well as media and culture, to find a suitable alert system.